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01 759 300
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FREQUENTLY ASKED QUESTIONS
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  • General
  • Workspaces & plans
  • Credits & Payments
  • Each location keeps its own hours. Please see location opening hours here . The antwork team is generally onsite at the Beirut main campus between 8am–8pm Monday through Friday, and from 9am- 6pm on Saturdays. Dedicated desks & private offices are accessible to their subscribers 24/7.
  • Booking a tour grants you a “1st week on us” coupon which gives you full access to our flagship campus for 6 working days.

    For our undivided attention, it is always better to schedule a tour in advance; but, if you happen to be in the neighborhood please stop by and we’ll be happy to meet you anytime!

    Schedule a tour to check it out for yourself! Give us a call at +961 1 759300 or email us at letstalk@antwork.com
  • Signing up grants you a nomad membership which gives you direct access through the antwork app to our growing community, on-demand workspaces, tools & services, programs & events.

    First time sign ups receive a 1 day free access coupon to our flagship campus. Not a member yet? Sign up today!
  • The nomad account is our basic free membership. To access our spaces, you’ll need to purchase a single day access or one of our subscription plans, which grant you discounted bundles of access days depending on your preferences.
  • For hot deskers: starting at 3mbps
    For private workspaces: starting 5mbps
    *Both internet plans can be boosted.
  • Mail & package handling come part of the deal when you subscribe to one of the following plans:
    Part timer, Full timer, Dedicated desker, Private office.
    If your subscription plan does not include mail & package handling you may subscribe to it separately by contacting one of our community guides.
  • Unfortunately, we are unable to support multiple mailing addresses for one account.
  • If you are a dedicated desk or private office subscriber, you can subscribe to a phone plan. Here are your options:
    1. An extension number on antwork’s main line 01-759-300
    2. A dedicated phone line with your own phone number
    Please contact our sales office for details.
  • Your plan is prepaid, so we recommend that you make the best of it until the end of your current paid cycle. You can stop your subscription simply by not renewing, or if you had selected the auto-renew option, remember to un-select it in the “plan” section in “my account”.
  • Yes, and we’d love to have you back! Email us at letstalk@antwork.com
  • We have a wide range of workspaces to cater to your various working needs, including: Hot desks - Dedicated desks - Private offices – Lounges - Meeting rooms - Huddle rooms (small meeting rooms) - Event spaces - Gardens & rooftops - Specialized studios (culinary, maker lab)

    Check out our workspaces!
  • Our subscription plans were designed to suit the needs of different types of workers. All plans provide a certain number of access days, high speed internet and unlimited coffee! Each plan has a specific quota for printing pages, meeting room hours, and additional perks such as mail & package handling, event attendance discounts and more.
    Check out our plans!
  • You can start your subscription at any time, you do not need to wait for the 1st of the month! Your subscription cycle will begin on the day you sign up, and will need to be renewed after one month has passed. To change or upgrade your subscription, you need to wait until your current cycle has ended. If you select the auto-renew option, your subscription will automatically renew by charging your subscription amount to your credit card on account.

    Private office and dedicated desk subscriptions begin once you sign the contract and can be billed monthly, quarterly, bi annually, or annually. A special discount of 5% is granted for 6 month commitments, and a 10% discount for one year commitments.

    We’d be happy to discuss options with you to help you find the most suitable solution for your needs; please connect with our community guides for help!

    Check out our workspaces!
  • Yes! Our flexible month-to-month subscriptions provide you with the ability to benefit from discounted day access bundles, while giving dedicated deskers and private office dwellers the stability they require. You still have the option to use our spaces by the hour / day, or to extend your commitment to six months or a year.
  • You can book your meeting room through the website or via the antwork app (google play, apple store).

    It’s as simple as these few steps:
    1. Log into your account
    2. Select the meeting room you prefer
    3. Set your booking time
    4. Confirm your booking by authorizing payment through our secure engine

    You’re ready to access the meeting space by scanning the QR access code at the door. If you need help locating your meeting room, please ask for assistance at the front desk.

    You can also book a meeting room by scanning the QR Code access Code at the door to check for the room’s availability and booking the room on the spot!
  • You can invite guests to your meeting by adding their email address, at which point they will be sent an email invite. If they have the antwork app, they will be able to access the meeting room through the QR as well! Our front desk will be notified of your guest names, and can direct them to the meeting room should they need help.
  • Huddle Rooms fit up to 3 persons, these rooms are perfect for 1 on 1 meetings, interviews, and audio or video calls.
    Meeting Rooms can fit up to 11 persons and are equipped with digital screens for presentations or video conferencing.
    If you need more seating, you can request a larger meeting space through our event space request form here.
  • Yes of course! Our nomad members can still enjoy our meeting rooms and event spaces!
  • You can edit your booking up to 15 minutes prior to the room reservation in the same way you made the booking in your app.
  • Meeting rooms are available for booking anytime, all days of the week.
  • Our event spaces can cater for groups of 12 up to 150. You can send your requests directly through our events request form, and we will contact you to fine tune details regarding your setup or catering needs.
  • No. Once all of your requirements are gathered, you will receive an offer from our Events Sales department. You are asked to make a 50% down payment upon your approval / signature of our offer, and the remainder is due on the day of the event.
  • You can change your booking details and date/time up to 72 hours prior to your event booking. Cancellations are accepted with the following refund policy:
    15 working days before the date of the event = 100% refund of the down payment
    4 - 14 working days before the date of the event = 50% refund of the down payment
    72 hours of less before the date / time of the event = no refunds
  • Every office is uniquely designed and total square footage differs from location to location, but we prefer to define our spaces by team size and number of desks. Our offices range in size and can accommodate from 2 to over 30 team members.

    With our low commitment flexible payment methods, you can always start small and upgrade to a bigger space depending on your growing needs and our pace availabilities.

    Schedule a tour to check it out for yourself!
  • Private office dwellers have agreed to a notice period in their signed SLA (Service Level Agreement). Usually, a 1 year commitment requires a notice period is 3 months, while 6 month commitments require 2 months notice.

    All other subscriptions are on a monthly basis and do not require any prior notice.
  • Yes! If the location of your choice has availability for your required workspace. reach out to our sales team to discuss your options and to organize a smooth transition.
  • Yes. Just make sure they check in at the front desk, and that our community guides are aware of their visit so they can help them find their way to your office.
  • No reservation necessary! Our hot desks are available on a first-come-first served basis, and our model requires booking of an access day which grants access to all our campus common spaces and hot-desking areas. Buy your day access at the door, or purchase a subscription bundle for a better deal and added perks!
  • Our hotdesking areas are reserved for our subscribed coworkers only. You can invite guests to meetings upon booking any meeting space, and they will automatically receive their access invitation by email.
  • Credits are anwork’s internal currency with which you can purchase anything available for booking / purchase through your app, including lunch!
    Credits were designed to help you achieve discounts up to 30%!
    1USD = 10 credits, but buying larger bundles of credits will grant you more credits to the Dollar.

    *The only thing you cannot purchase with credits are our subscription plans.
  • You do not receive any credits with your subscription plan. You do get a certain allocation of meeting hours and printing pages depending on your selected plan, which expire and are resent monthly at the start of each new subscription cycle.
  • Credits expire after 1 year of purchase only if the account remains inactive. As long as credits are being consumed and new credits are being purchased, the expiry date is constantly pushed forward.
  • All plans include a monthly printing allocation that can be used for both color and black & white prints and copies. If you’ve used up your quota, you can buy printing page bundles directly in your app. Printing credits are reset monthly and unused printing pages do not roll over to the next month.
  • You can submit your payment in cash, credit card, or wire transfer.
  • You can update your payment information in “My Account” section in the app. You can also change your payment method directly at the confirmation of each purchase.
  • You can view details of your credit spending, as well as your billing details in “My Account”.
  • In “My Account -> Billing Details” click on “Request Invoice” in the top right corner and you’ll receive the requested invoices within 2 working days.
    Kindly note that only the primary account holder of Private Office Accounts has access to this option.
  • You may book your seat or purchase a ticket directly through the Event & Programs section in our website, or directly through the event listing in your app.
  • You can cancel your booking up to 24 hours before the event. Subscribed members paying with credits will be refunded automatically in their account. Subscribers and guests who used other payment methods may request a cash refund by dropping us an email on support@antwork.com.